Digital workplaces from oneclick™ for Business Process Outsourcing (BPO)
Create a flexible, fail-safe and productive working environment.
Business drivers and industry trends
The BPO industry has been under strong financial pressure for years. Due to the technical possibilities, companies are increasingly relying on remote working models. The requirement for technical integration with customer systems as well as associated data security is growing. At the same time, IT should be certified according to recognised standards and offer the best possible stability as well as user and customer experience.
Key industry participants: Call and Service Center Facility Management Industrial Service Providers HR and Personnel Management Translation Agencies
This is how BPO companies benefit from the oneclick™ Platform
Optimise workflows
- Central management of the entire IT environment across all locations
- Easy onboarding of employees and immediate offboarding if employees leave the company
- Application streaming enables Bring-Your-Own-Device and browser access to provisioned IT workplaces in the cloud
Facilitate work on the road and in home office
- Automatic adaptation of streaming protocols to fluctuating internet bandwidths
- No client installation required on end devices and thus support of all common operating systems
- 100% web-based audio transmission with high Quality of Service (QoS) for flawless communication, without noticeable latencies
"With oneclick™, our caregivers can effortlessly access important information from anywhere. By innovatively delivering our applications and data through the oneclick™ Platform, we have been able to streamline our patient care workflows and reduce IT costs by 40%."
Fabian Kinkeldey, Head of New Business Lines, GUT contact Holding GmbH + Co. KG, Call Centre Operator, 1,000 Employees
Increase user and customer satisfaction
- Integration of telephony, CRM software, knowledge base and collaboration tools in one unified workspace
- Convenient and fast access to all shared applications and data via single sign-on
- Uninterrupted, user-friendly and high-performance working environment
Save IT costs
- Central management and updating of virtual machines, operating systems and software applications
- Dynamic scaling of the required infrastructure resources in the cloud according to actual use
- Lower hardware costs through the possibility of using affordable Chromebooks or private end devices
Improve data security
- Highly encrypted streaming of applications and data, so that the IT equipment at the employee's site is of no concern anymore
- Data never leaves the designated hosting location
- GDPR-compliant and end-to-end certified IT environment according to ISO 27001
Conduct training
- Integrated Learning Management System (LMS) to train employees in soft skills and used applications
- Raise staff awareness of IT security and data protection to minimise security risks
- Access ready-made and instant available training material or create new training courses
Cost savings and optimisation: The financial benefits of the cloud adoption in BPO
Choose between six solutions, depending on your requirements
Particularly suitable for …
- an immediate demand
- rather constant users
- low own IT resources
For fast and affordable deployment of software to a smaller user number on a single virtual machine in your Public Cloud.
Particularly suitable for …
- larger user numbers
- the requirement for adaptable costs
- interest in IT outsourcing
For cost-effective and flexible operation of a client desktop infrastructure on a scalable pool of virtual machines in your and other Public Clouds.
Particularly suitable for …
- decentralized workforce
- the need to create new workplaces quickly
- data worth protecting
For the central and secure provision of virtual desktops and virtualized applications on a self-managed infrastructure.
Particularly suitable for …
- underutilized physical servers
- the desire to save costs and energy consumption
- high requirements for availability
For efficient creation and management of virtual machines on bare metal servers, either on-premises or in a Private Cloud.
Particularly suitable for …
- seasonal user fluctuations
- short-term peak loads
- limited on-premises capacities
For uncomplicated load balancing into your Public Cloud when customers no longer have any on-premises capacities available.
Particularly suitable for …
- reliable protection of web apps
- encryption of communication
- load balancing and fail-safety
Secure Web App Deployment
For ensuring that no user or client communicates directly with the web server, maintaining its anonymity.
Learn how the oneclick™ digital workplaces can make your organisation more competitive!
Contact us today for a customised solution.
