Gartner® Predicts 2024: build a sustainable and collaborative digital workplace infrastructure

Digital workplaces from oneclick™ for Business Process Outsourcing (BPO)

Create a flexible, fail-safe and productive working environment.

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Business drivers and industry trends

The BPO industry has been under strong financial pressure for years. Due to the technical possibilities, companies are increasingly relying on remote working models. The requirement for technical integration with customer systems as well as associated data security is growing. At the same time, IT should be certified according to recognised standards and offer the best possible stability as well as user and customer experience.

Key industry participants: Call and Service Center Facility Management Industrial Service Providers HR and Personnel Management Translation Agencies 

This is how BPO companies benefit from the oneclick™ Platform

bpo optimise workflows

Optimise workflows

Facilitate work on the road and in home office

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"With oneclick™, our caregivers can effortlessly access important information from anywhere. By innovatively delivering our applications and data through the oneclick™ Platform, we have been able to streamline our patient care workflows and reduce IT costs by 40%."

Fabian Kinkeldey, Head of New Business Lines, GUT contact Holding GmbH + Co. KG, Call Centre Operator, 1,000 Employees

bpo increase user customer satisfaction

Increase user and customer satisfaction

Save IT costs

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bpo improve data

Improve data security

Conduct training

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Cost savings and optimisation: The financial benefits of the cloud adoption in BPO

Choose between six solutions, depending on your requirements

Learn how the oneclick™ digital workplaces can make your organisation more competitive!

Contact us today for a customised solution.