Support and Managed Service
oneclick™ is basically designed as a self-service platform for the provision of digital workspaces
Managed Service Packages
oneclick takes over recurring tasks on your infrastructure for you.
Managed Service Packages
Assign us the responsibility for:
- Professional Windows patch management
- Plannable Windows feature updates and version upgrades
- Stable rollout and rollback processes
- Continuous system hardening and optimization
Managed Security
Securing endpoints and especially Windows servers, as well as networks and security-related systems, is an important part of a comprehensive cybersecurity approach and for maintaining business continuity. oneclick operates a Security Operation Center (SOC) and leverages security solutions from WithSecure, Acronis and Sentinel One to protect against viruses, worms, Trojans, human error, and dramatically reduces the capabilities for hacking attacks.
As certified Gold Partner and experienced Managed Service Provider, we take care of:
- Installation, management and updating of WithSecure Elements Premium Suites
- Real-time verification of files and applications
- Automatic quarantine and execution prevention
- Periodic audit of the security plans and their adaptation
Managed Backup
A reliable backup concept is elementary for data security. In the event of data loss due to human or technical error or the exploitation of an unknown vulnerability, individual files or entire data sets can be easily restored. Recommended disaster recovery and data loss prevention processes strengthen the modular security concept. oneclick relies on solutions from leading providers Acronis and Veeam for proven and customizable backup, verify, protect & restore solutions.
As a certified Gold Partner, we take care of:As certified Gold Partner and experienced Managed Service Provider, we take care of:As certified Gold Partner and experienced Managed Service Provider, we take care of:As a certified Gold Partner and experienced Managed Service Provider, we take care of:
- Deploy, manage, and update Acronis and Veeam backup solutions
- Continuous or daily backups
- Failover safe geo- and provider-redundant storage locations
- Minimum 90 days retention time
- Selectable backup options for clients, servers, farms, databases, clusters and Microsoft 365 products
Managed Monitoring
The proactive monitoring of IT systems is indispensable and primarily serves the prevention and early detection of difficult circumstances and is an essential part of detection and response processes.
Depending on the customer’s requirements, monitoring covers individual infrastructure segments through to the entire IT.
As a certified Gold Partner, we take care of:As certified Gold Partner and experienced Managed Service Provider, we take care of:As certified Gold Partner and experienced Managed Service Provider, we take care of:As a certified Gold Partner and experienced Managed Service Provider, we take care of:
- 24/7 monitoring of core systems and substantial standard parameters
- Advanced sensor technology for prevention of malfunctions or performance issues and early identification of upcoming incidents
- Process-related alarm messages and fast reactions to the need for action
- Automated processes under control of a skilled support team
Service Level Agreement (SLA) packages
High stability, reliability and availability of the oneclick™ platform are included by design.
oneclick offers value-added service packages based on the needs of the customer for tailored services to meet all expected levels of requirements.
Benefit from a highly specialized team of engineers and developers with multiple years of experience in platform operations, virtualization and programming.
oneclick guarantees the best support for the usability of the platform and provides various SLA packages to meet individual customer needs:
- all functions in oneclick™
- VPN IPSec connections
- oneclick™ Mesh Connections
- Hardware and software products purchased and licensed via oneclick™
Other add-ons that support you in holistic application deployment
Powerful and affordable end devices
Are you a reseller interested in working with us?
Depending on your business model and the desired level of added value, we can manage your customer environments up to the top of the operating system.
