Legal Notices

for our cooperation

oneclick™ Supportprogramm „Gold”

Features:

  • Help Desk. Our Help Desk is available on working days between 9am and 5pm (GMT +1) and ready to respond to your enquiries by email and telephone. You can reach our Help Desk free of charge from Germany, Austria and Switzerland by calling 0800 150 24 00. The freephone number from United Kingdom is 0808 143 36 71. If you are calling from other countries, you need to dial +41 44 578 88 93 at the international rate. You can also reach us via email seciv1511495416res.k1511495416cilce1511495416no@ks1511495416edple1511495416h1511495416. Our ticket management system ensures a reliable and trackable support service. You will regularly receive information about the status of your enquiry.
  • Live Helper. You also have the opportunity to contact our Help Desk directly from your virtual workspace using Live Helper. Our employees can assist you via chat, remote maintenance or screen sharing. You not only have your virtual workspace always with you, but also assistance in an emergency. Live Helper is device-independent and does not require prior client installation, too.
  • Auto Monitoring. Our auto monitoring reacts pro-actively during system disturbances and informs both, our technical emergency service and yourself, about the respective status. Auto Monitoring guarantees immediate support in advance of impending problems and corrective action during actual disturbances.
  • Online Library. Finally there is a central storage for user handbooks and operating manuals. Our online library contains a comprehensive collection of manuals for the best use of oneclick™, as well as for included software applications. You will find everything you’re looking for with certainty and speed.
  • Support Society. Together we are strong. Thanks to the high number of units, we were able to negotiate very special support terms for you. We can provide you with access to the highest available service level, which gives you the right to quicker and better support. Ask our help desk employees and we will place your enquiry centrally with the relevant vendor’s assistance.

oneclick™ Supportprogramm „Platinum“

Features:

  • Help Desk. Our Help Desk is always available for you and ready to respond to your enquiries by email and telephone. You can reach our Help Desk free of charge from Germany, Austria and Switzerland by calling 0800 150 24 00. The freephone number from United Kingdom is 0808 143 36 71. If you are calling from other countries, you need to dial +41 44 578 88 93 at the international rate. You can also reach us via email seciv1511495416res.k1511495416cilce1511495416no@ks1511495416edple1511495416h1511495416. Our ticket management system ensures a reliable and trackable support service. You will regularly receive information about the status of your enquiry.
  • Live Helper. You also have the opportunity to contact our Help Desk directly from your virtual workspace using Live Helper. Our employees can assist you via chat, remote maintenance or screen sharing. You not only have your virtual workspace always with you, but also assistance in an emergency. Live Helper is device-independent and does not require prior client installation, too.
  • Auto Monitoring. Our auto monitoring reacts pro-actively during system disturbances and informs both, our technical emergency service and yourself, about the respective status. Auto Monitoring guarantees immediate support in advance of impending problems and corrective action during actual disturbances.
  • Online Library. Finally there is a central storage for user handbooks and operating manuals. Our online library contains a comprehensive collection of manuals for the best use of oneclick™, as well as for included software applications. You will find everything you’re looking for with certainty and speed.
  • Support Society. Together we are strong. Thanks to the high number of units, we were able to negotiate very special support terms for you. We can provide you with access to the highest available service level, which gives you the right to quicker and better support. Ask our help desk employees and we will place your enquiry centrally with the relevant vendor’s assistance.

oneclick™ Supportprogramm „Black Edition“

Features:

  • Individual treatment. As part of our “Black Edition”, you will have dedicated contact persons to address the specific support requirements of your team. If we are, at any time, unable to immediately resolve your issue, we will pro-actively seek further support and a solution of your problem. You will receive direct numbers and personal email contacts to get in touch. Our ticket management system ensures a reliable and trackable support service. You will regularly receive information about the status of your enquiry.
  • Live-Helper. You also have the opportunity to contact our Help Desk directly from your virtual workspace using Live Helper. Your personal support person can assist you via chat, remote maintenance or screen sharing. You not only have your virtual workspace always with you, but also assistance in an emergency. Live Helper is device-independent and does not require prior client installation, too.
  • Auto Monitoring. Our auto monitoring reacts pro-actively during system disturbances and informs both, our technical emergency service and yourself, about the respective status. Auto Monitoring guarantees immediate support in advance of impending problems and corrective action during actual disturbances.
  • Online Library. Finally there is a central storage for user handbooks and operating manuals. Our online library contains a comprehensive collection of manuals for the best use of oneclick™, as well as for included software applications. You will find everything you’re looking for with certainty and speed.
  • Support Society. Together we are strong. Thanks to the high number of units, we were able to negotiate very special support terms for you. We can provide you with access to the highest available service level, which gives you the right to quicker and better support. Ask our help desk employees and we will place your enquiry centrally with the relevant vendor’s assistance.