Frequently asked questions
Here you will find answers to the most frequently asked questions about oneclick™ – clearly grouped and explained in an easy-to-understand way.
Functions
What are the features of oneclick™?
Overview of the oneclick™ features.
oneclick™ Workspace
- A global high availability system environment, ready for use at any time
- Connection to existing server locations
- Delivery of applications and data to a workspace in the browser
- Multi-tenant capability
- New role model for flexible assignment of rights
- Central logging of platform and application access
- Undock individual apps from workspace for multi-monitor use
- Possibility to integrate external authentication providers, such as Azure AD
- Extremely fast and robust streaming protocol even in case of low bandwidths
- Clipboard for copy / paste
- IP allowlisting / blocklisting
- Two-factor authentication via Authenticator or text message
- All licensing models of MSP’s and ISV’s can be implemented (concurrent, per user, access restrictions, etc.)
- Completely customisable workspace, including login page (whitelabel)
- Open API integration
Cloud Ressource Manager
- Set-up and administration of VMs in a datacentre of Microsoft Azure or 1&1 IONOS
- Includes event profiles for switching resources on and off as well as an image functionality
- Price orientation for VMs visible in Cloud Resource Manager
- Import of existing deployments in the Cloud Resource Manager
Safety concept
- Multiple layers for high security access
- Attack prevention through active and constant monitoring
- Several DDoS and IDS / IPS solutions, including firewall, WAF, SSL/TLS
- Protection against unauthorised access and connection takeovers (e.g. Phishing, Man in the Middle)
- Internal data exchange between locations at high speed via the oneclick™ infrastructure
- Optional logging of all activities, e.g. for auditing
- Central search across all connected storage units
- Provision of download links for external users
- More storage for the cloud drive per user on request
Which encryption methods can I choose for RDP applications?
The common encryption methods Any, NLA, RDP and TLS can be selected.
Which VPN options can be connected to oneclick™?
You can connect you infrastructure via VPN IPsec to oneclick™. With oneclick™, VPN IPsec site-to-site connections can be established via an automatic mode or an extensive manual mode. We support IKEV1 and IKEV2 with all common algorithms. More equirements you view in the article Connection via VPN IPsec.
Which protocols can be used with oneclick™?
The protocols RDP, VNC and SSH can be selected.
Is it possible to use USB devices with oneclick™?
USB devices cannot be used directly in a oneclick™ workspace session without a gateway, as oneclick™ operates entirely within the browser.
With the optional oneclick™ Gateway, secure USB redirection is available. This allows USB endpoint devices such as dongles, card readers, and specialised hardware to be passed through into the remote desktop session.
For specific scenarios, FabulaTech USB over Network can be used.
Is it possible to integrate my printer into oneclick™?
Yes. You can either print locally (PDF generation) or – if the gateway is enabled – print directly through the session.
Alternatively, the Printix cloud printing service is available, allowing you to print in the corporate network even when working from home.
Is it possible to additionally secure my oneclick™ applications?
You can restrict access to the oneclick™ Workspace using 2-factor authentication via SMS or Google Authenticator from any IP address. You can also add specific IP addresses to an allowlist (formerly whitelist) or a blocklist (formerly blacklist).
Apart from this, you can also secure sensitive applications individually.
What types of applications can I connect and deliver in oneclick™?
It is possible to connect the following types of applications:
- Connections to servers with Windows or Linux applications: You can deliver desktops, terminals or individual applications.
- Cloud resources with Windows or Linux applications: You can deliver desktops, terminals or individual applications.
- Web resources, such as internal or public websites or applications: These are opened through “browser-in-browser” technology in an isolated container managed by oneclick™ and optionally made available with single sign-on.
Is an on-premises version of oneclick™ available?
No, you cannot install oneclick™ on your own servers. However, you can connect and deliver any of your own infrastructure to oneclick™.
The implementation of an on-premises version of oneclick ™ for enterprise customers is possible as a project order.
Is it possible to connect external storage to oneclick™?
Yes, you will need the Professional User License, which includes the Hybrid Drive App. In this app you can connect external storage, such as SMB shares or cloud storage, such as Dropbox. The files that you want to use within your applications can then be dragged and dropped into the mounted drive “Hybrid App Share on oneclick”.
Is a backup solution available in oneclick™?
You can use any system as a backup system. If you have no preference, we will be happy to advise you. Get in touch with us.
Licensing & Pricing
What does licensing cost for a multi-user environment?
If you want to implement a multi-user environment based on Microsoft Windows RDS, both Microsoft and we recommend “per user” licensing. Each accessing user requires a valid Microsoft access licence (CAL or SAL).
Either RDS CALs with active Software Assurance have already been purchased for these users, or they can be licensed on a monthly basis via RDS SALs.
RDS SAL licences cost EUR 8.99 per user per month plus VAT and can be purchased together with oneclick™ App Licences. In that case, licensing is automatically compliant with Microsoft terms and the purchase of RDS CALs incl. Software Assurance is not required.
More information about Microsoft licensing can be found in this article.
Where can I buy oneclick™ licenses?
You can purchase oneclick™ licenses directly in the system or via our sales team.
Are there special prices for educational institutions?
We are happy to support educational institutions with an individual offer.
How does software licensing work?
As in other environments, you need licences for the software you want to deploy via oneclick™.
- Microsoft products can be purchased directly from oneclick™.
- Other software that is not integrated must be licensed directly through the vendor.
What are the cancellation periods for oneclick™ licenses?
The annual subscription can be cancelled with three months’ notice before the end of the term. Otherwise it renews for another year.
The monthly subscription can be cancelled with three days’ notice before the end of the term. Otherwise it renews for another month.
Is there a minimum purchase requirement for licenses?
No. oneclick™ can be ordered starting from just one licence.
What does the delivery of software in oneclick™ cost?
To deliver software using oneclick™, you need:
- Infrastructure — your own servers or cloud servers (Azure, AWS, etc.), sized for your users. Prices vary by provider and requirements. We are happy to advise you.
- Microsoft Windows licences, if the infrastructure requires Windows.
- oneclick™ User and App Licences for delivering applications or desktops. If your software has no own file storage, the Professional User Licence (incl. Hybrid Drive App) is recommended.
We also work with infrastructure maintenance partners.
Contact us for an individual offer.
Are Microsoft operating system licenses included in oneclick™?
What are concurrent licenses (usage-based billing)?
oneclick™ user and app licences can also be billed on a concurrent basis.
Billing is based on the monthly peak – the highest number of simultaneous accesses.
This model is efficient if less than half of your users work at the same time, or users have many apps but rarely use them simultaneously.
Concurrent oneclick™ User Licences
- Professional: small base fee + surcharge for peak usage (incl. Hybrid Drive)
- Basic: no base fee, only pay for concurrent peak users
Concurrent oneclick™ App Licences
You pay only for the number of simultaneously opened apps. Limits can be set to control costs.
We will gladly advise you which model suits your requirements best.
