Category: Trends


In the Licence Jungle with Citrix

Many companies fall prey to the fallacy that they are getting something modern and innovative with a Citrix cloud solution. However, after a rather tricky selection of suitable software components and looking at the complicated licence model, they are quickly taught otherwise.

SaaS-enable your Windows Software

Microsoft is bowing out from traditional software licensing and in future will offer its flagship Windows as a Service (WaaS). Software vendors, who do not want to be left behind and also want to tap into new customers, should urgently investigate offering their own software not only “on-premises”, but also as “Software-as-a-Service” (SaaS).

CAt Award: customer Matthias Schmidt nominated

The international conference and exhibition for customer service, communication and contact centres takes place again in Berlin from 21 to 23 February 2017. A special highlight of the event is the presentation of the CAt award for the best call centre managers of the year from Germany, Austria and Switzerland.

The Metamorphosis of the Browser

Since its initial release in the early 1990s, the web browser has come a long way, incorporating many changes. In its first years, the browser acted as an access gate to basic information that was waiting in the worldwide web to be discovered and read.

Unified Workspace Management

“Working today is a state, not a place“, explains Oliver Bendig, CEO of Matrix24 during a panel discussion in Munich in July 2016. The event discussed the IDC study “Advanced Workplace Strategies in Germany 2016“, which was published in June 2016.

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